Need an online community expert who has a track record of success? I can help you to build safe and supportive communities, ethically and effectively. With my expertise, you’ll gain access to proven community building methods, tailored training and coaching, expert advice, and strategic support.
I can help you to...
Improve Community Safety: I can help you to improve moderation policy and practice, and support you to find solutions to your moderation problems.
Build Effective Strategies: I will work with you to design a custom community strategy that aligns with your goals and maximises ROI.
Enhance Online Communication: Develop effective online communication strategies, and learn how to demonstrate empathy and support with your community.
Empower Your Team: I design training to equip your team with the skills and confidence to operate and moderate your community safely and enable your team to learn vital self-care strategies.
Demonstrate Impact: I can partner with you to build
a case for your community, demonstrating value and impact, building effective reporting processes, and help you to create high-quality impact reports.
Increase Volunteer Engagement: Discover how to recruit, motivate and empower online community volunteers to provide vital support to your community.
Grow and Engage: I can help you to identify meaningful engagement strategies, and advise on scaling your community sustainably
My track record of success
- Scaled the online community from 20,000 to over 85,000 members at Alzheimer’s Society UK.
- Developed and delivered bespoke training programmes with positive feedback and results.
- My talks and advice are featured in Third Sector, All Things in Moderation, D2M, CMX, SCVO, Community Signal, and more.
- Aligned online community strategy and reporting to demonstrate impact against community needs and organisational goals, resulting in over 90% community satisfaction (and a NPS of over 60).
- Redesigned and relaunched a large active online community, co-designing with community champions, building and testing, training the team, and overseeing change management.
- Co-founded and led CMX London, a professional networking community for community professionals, delivering monthly online and offline events, scaling to 200 highly engaged members, helping people to upskill and connect with industry peers.
Interested in working with me?
If you’re ready to take your community to the next level, I’d love to hear from you. Get in touch with me to find out more about my work and how I could help. Let’s work together to create a thriving online community that drives real impact.
