About me

I’m Serena, an online community professional based in London. I’m currently overseeing Talking Point, the online support community at Alzheimer’s Society.

Over the last 10 years I’ve been learning how to build and manage online communities at some of the UK’s leading health charities. Bringing people together to empower, connect and inform means the world to me. More importantly, it means a lot to the people I help support.

This blog is about sharing experience and good practice in community management, particularly for non-profits and charities.

I hope you find it helpful. If you have questions, comments or ideas, please contact me at serena@goodcommunity.co.uk