About me

I’m Serena, an online community professional based in London. I’m currently overseeing Dementia Talking Point, the online support community at Alzheimer’s Society.

Over the last 11 years I’ve been learning how to build and manage online communities at some of the UK’s leading health charities. Bringing people together to empower, connect and inform means the world to me. More importantly, it means a lot to the people I help support.

Outside of work, I host CMX Connect events for community managers in London and I’m a member of the CMX Pro network. I’m also an admin for Modbods, a community of practice for people running peer support communities at non-profits in the UK.

This blog is about sharing experience and good practice in community management, particularly for non-profits and charities.

I hope you find it helpful. If you have questions, comments or ideas, please contact me at serena@goodcommunity.co.uk