The art of listening to your community: how to overcome barriers and deliver impact
Listening transforms the way we build communities. Learn why listening matters, how to overcome barriers to listening, and how to deliver impact.
Community strategy
Strategic thinking and planning in the context of community management
The not-so-secret recipe to building successful communities
Discover the four key ingredients to building successful communities, and find out the myths that get in the way of true community.
Plan, do, review – take your community to the next level
Unsure where to start with planning?
I explain how you can apply the ‘Plan Do Review’ model to help advance your community, your team, or your career.
Starting With Why – We Need Another Perspective In Community Management
Why start another blog about community? Serena explains how Good Community has a different focus and a different intention to other online community sites